Brand: LC Calisthenics
Coach name: Laura Cross
Contact: [email protected]
By purchasing, subscribing to, or accessing coaching services, you (“Client”, “you”) agree to these Terms.
This Agreement is made between:
Coach: Laura Cross, operating as a calisthenics coach (hereinafter referred to as the “Coach”)
Consumer: The purchasing client or participant (hereinafter referred to as the “Consumer”)
By purchasing or participating in any services provided by the Coach, the Consumer agrees to the following legally binding Terms and Conditions.
These Terms apply to all services including:
• 1–1 online coaching 1–1 coaching (online, in-person, or hybrid)
• one-off classes
• recurring class memberships
• Group online coaching
• One-off digital training programmes
Professional Status Disclosure
The Coach is not a qualified or registered personal trainer and does not hold a regulated fitness or medical licence.
The services provided are based on the Coach’s experience and professional practice in calisthenics training and are intended for general fitness purposes only.
The Coach does not provide medical advice, diagnosis, physiotherapy, or treatment of any kind.
Participation in any service is voluntary and undertaken at the Consumer’s own risk.
1. APPLICATION OF TERMS
1.1 Coaching Services
Sections marked 1.1 apply to all coaching services, including:
• 1–1 coaching
• Hybrid coaching
• Group online coaching
• One-off programmes
1.2 Classes
Sections marked 1.2 apply to:
• One-off classes
• Workshops
• Recurring class memberships
• in-person and online classes
Where a clause applies to all services, it applies to both coaching and classes.
2. The Services (what you are actually buying)
2.1. 1-2-11 Coaching (1.1)
1–1 coaching may include:
• Personalised calisthenics training programmes
• Form checks and feedback
• Check-in calls
• Programme updates
• Goal setting and performance guidance
Coaching is educational and guidance-based only. The Coach does not guarantee specific aesthetic or performance results.
2.2 Group Online Coaching (1.1)
Group coaching is delivered in a shared online environment and may include:
• Group coaching calls
• Shared programming
• Technique support within a group setting
• Form checks and feedback
This is a recurring coaching service billed monthly unless otherwise stated.
2.3 One-Off Programmes (1.1)
One-off training programmes or digital products include:
• Pre-written training programmes
• Guides or educational materials
Purchase grants access to the programme only. It does not include ongoing coaching, feedback, or support unless explicitly stated.
All programme purchases are final.
2.4 Classes (1.2)
Classes may include:
• Structured calisthenics-based strength training
• Technique instruction and demonstrations
• Regressions and progressions
• Mobility and conditioning work
• General coaching in a group environment
A class purchase grants access to a single scheduled session only and does not include ongoing coaching.
No medical advice: We are not a medical provider. Nothing in the Services is medical advice, diagnosis, or treatment. If you have symptoms, injuries, or medical concerns, you must consult a qualified clinician before acting on guidance.
3. PAYMENT TERMS
3.1 General Payment Terms (All Services)
All payments must be made in full and on time using the approved payment method.
By enrolling in any service, the Consumer agrees to pay all fees associated with that service in accordance with these Terms.
Failure to make payment may result in:
• Suspension of access to services
• Termination of Services
• Removal from coaching or classes
• Recovery of outstanding fees
Outstanding amounts remain legally payable regardless of participation.
3.2 1–1 Coaching & Group Coaching Payments (1.1)
3.2.1 Coaching Payments
1–1 coaching is subject to a minimum three (3) month binding term, as set out in Section 4.
Payment may be structured as:
• Monthly recurring payments; or
• Upfront payment covering the initial 3-month minimum term; or
• Any other payment structure explicitly agreed in writing.
Where monthly payments are selected, the Consumer remains contractually committed to the full 3-month minimum term.
Where an upfront payment is made, this covers the initial minimum term only. After completion of that term, coaching will continue on a rolling monthly basis unless cancelled in accordance with Section 4.
Payment structure does not alter the minimum contractual commitment.
3.3 Group Online Coaching Payments (1.1)
Group online coaching is subject to a minimum two (2) month binding term, as set out in Section 4.
Payment operates on a recurring monthly basis unless otherwise agreed in writing.
By enrolling, the Consumer agrees to:
• Complete the full 2-month minimum term
• Pay all associated monthly payments in full
• Remain liable for payments even if participation stops
Payment may be structured as:
• A one-off upfront payment; or
• A three (3) month instalment plan agreed at the point of purchase
After completion of the minimum term, group coaching continues on a rolling monthly basis unless cancelled in accordance with Section 4.
3.4 One-Off Digital Programme Payments (1.1)
Full payment is required at purchase.
Due to the digital nature of programmes:
• All sales are final
• No refunds will be issued
Purchase grants a personal, non-transferable licence for use.
3.5 One-Off Class Payments (1.2)
• Full payment is required at booking
• Booking is not confirmed until payment is received
• Payment secures a place in a specific class only.
3.6 Recurring Class Memberships (1.2)
Where the Consumer enrols in a recurring class membership:
• Membership renews automatically each month
• Payment will be taken via the original payment method
• Membership continues until cancelled (see section 4)
3.7 Failed or Missed Payments (All Services)
If a payment fails:
• The Consumer has 48 hours to resolve the issue
• Access to services may be paused until payment is received
• Continued failure to pay may result in termination of services
• Any outstanding balance remains legally payable
The Coach reserves the right to recover unpaid fees through appropriate legal channels.
4. Cancellation & Refund Policy
4.1 Coaching Refunds (1.1)
All coaching services are non-refundable.
By enrolling in any coaching service (including 1–1 coaching, hybrid coaching, or group online coaching), the Consumer enters a legally binding agreement to pay all agreed fees in full.
Stopping participation, failing to engage, or choosing to discontinue coaching does not cancel payment obligations.
Any outstanding balance remains legally payable.
Refunds will not be issued for:
• Change of mind
• Lack of time or commitment
• Dissatisfaction with progress
• Failure to follow the programme
• Non-usage of the platform, failure to submit check-ins, or skipping workouts
• Personal circumstances, relocation, or schedule conflicts
• Injury or illness (unless the Coach is unable to continue providing any service)
Refunds will only be considered if the Coach fails to deliver the agreed service in full without reasonable cause and cannot provide a suitable alternative.
.
In exceptional circumstances (for example serious illness or emergency), the Coach may, at the Coach’s sole discretion, offer a partial refund, service credit, or extension.
Any such decision is voluntary, made on a case-by-case basis, and does not create an entitlement or establish a precedent for future requests. The Coach reserves the right to request reasonable evidence before making such a determination.
4.2 Minimum Coaching Terms & Financial Commitment (1.1)
4.2.1. 1–1 Coaching Minimum Term (1.1)
All 1–1 coaching services are subject to a minimum 3-month binding term.
By enrolling, the Consumer agrees to complete and pay for the full minimum term.
Early withdrawal, non-participation, or failure to engage does not remove financial responsibility for the full term.
4.2.2 Group Online Coaching Minimum Term (1.1)
Group online coaching operates on a minimum 2-month binding term.
By enrolling, the Consumer agrees to complete and pay for the full minimum term, regardless of participation.
4.3 Cancellation After Minimum Term (1.1)
After completion of the minimum term:
• Coaching continues monthly unless cancelled
• 14 days written notice required before next billing date
• If notice is late, next payment still due
• No partial refunds
Non-usage does not pause billing.
Notice of cancellation must be provided in writing via email or the official coaching platform.
4.4 Instalments & Payment Plans (1.1)
Payment plans are a convenience only.
Full agreed amount remains payable
4.5 One-Off Programme Purchases (1.1)
All one-off digital training programmes and guides are non-refundable due to immediate access to digital content.
4.6 One-Off Class Cancellations & Refunds (1.2)
Cancellation must be made in writing.
• More than 48 hours before the scheduled class: Full refund will be issued
• Less than 48 hours before the class: No refund will be issued (This includes non-attendance, late cancellation, or failure to attend for any reason)
• Failure to attend: No refund will be issued
Places are non-transferable unless agreed by the Coach.
4.7 Recurring Class Memberships (1.2)
Recurring class memberships renew automatically each month.
• No refunds for missed classes
• No credits or rollovers
• Failure to attend does not pause billing
Cancellation requires 7 days written notice before next billing date.
If notice is late, next payment still taken.
4.8 Coach Cancellation (All Services)
If the Coach must cancel a scheduled session or class, the session may be rescheduled or rolled over.
Refund issued only if rescheduling not possible.
4.9 Chargebacks & Payment Disputes (All Services)
Unjustified chargebacks may result in:
• Immediate termination
• Recovery action
• Use of this Agreement as evidence in any dispute proceedings.
By agreeing to these Terms, the Consumer acknowledges their financial commitment.
5.HEALTH & MEDICAL DISCLAIMER
5.1 Health & Medical Disclaimer (All services 1.1 & 1.2)
All services are for general fitness and educational purposes only and do not constitute medical advice.
The Coach is not a medical professional. Participation in any exercise programme or class is undertaken voluntarily and at the Consumer’s own risk.
By participating, the Consumer confirms they:
• Are physically fit to exercise
• Will disclose injuries or medical conditions
• Will obtain medical clearance where necessary
• Understand that strength training and calisthenics involve inherent risks, including but not limited to muscle injury, joint injury, aggravation of pre-existing conditions, falls, dizziness, or other physical complications.
Exercise involves inherent risks. Participation is at the Consumer’s own risk
.
To the fullest extent permitted by law, the Coach shall not be held liable for any injury, loss, or damage resulting from participation in coaching, programmes, or classes, whether supervised or unsupervised, except where caused by negligence that cannot legally be excluded.
Nothing in this Agreement excludes liability for death or personal injury caused by negligence where such exclusion is not permitted under UK law.
6. CONDUCT & RIGHT TO REFUSE SERVICE (1.1 & 1.2 – ALL SERVICES)
The Coach may suspend or terminate services without refund if the Consumer:
• Acts in a disruptive or unsafe manner
• Fails to follow instructions
• Behaves abusively or disrespectfully
• Shares materials without permission
• Acts in a way that may endanger themselves or others
• Breaches these Terms
Outstanding payments remain payable.
7. MEDIA & PLATFORM ACCESS (1.1 & 1.2 – ALL SERVICES)
The Coach may capture photographs or video content during sessions for promotional or educational purposes. The Consumer must notify the Coach in writing prior to the session if they do not wish to appear.
The Consumer may not record, reproduce, distribute, or share any coaching sessions, materials, or platform content without prior written consent.
Access to coaching platforms and digital materials is granted only during an active and paid service period. Upon cancellation or termination, access rights cease immediately.
Continued access or use of materials after termination, or following a refund, constitutes unauthorised use and may result in immediate revocation of access and recovery of the value of services accessed.
All materials remain the intellectual property of LC Calisthenics and are licensed for personal use only.
8. COMMUNICATION
Primary coaching communication is via:
• The provided coaching platforms (Everfit & My Pthub)
• Social DMs (Instagram/WhatsApp/etc.) are not guaranteed to be monitored for coaching support.
• Response time is within 24-48hrs, excluding weekends and bank holidays.
9. RESULTS DISCLAIMER
All services provided by the Coach are guidance-based and educational in nature.
Individual results will vary depending on numerous factors including, but not limited to, consistency, effort, adherence, lifestyle, nutrition, recovery, health status, and individual physiology.
The Coach does not guarantee any specific aesthetic, strength, performance, or health outcomes.
By participating in any service, the Consumer acknowledges that progress depends largely on their own actions and accepts that no particular result is promised or warranted.
10. Consumer cancellation – where applicable
If you are a consumer purchasing online/at a distance, you may have a 14-day right to cancel from the day the contract is entered into (subject to local rules and exceptions).
Starting immediately: If you request that coaching starts during the cancellation period (e.g., you want plans/access straight away), you acknowledge that if you cancel within the 14 days you may be charged for the proportion of Services provided up to cancellation.
You agree that by logging into the Platform and accessing digital training materials or intellectual property, you are requesting the immediate commencement of services and acknowledge this may affect your right to a full refund under cooling-off regulations.
11. INTELLECTUAL PROPERTY
All materials remain property of LC Calisthenics.
Personal use only. No sharing, resale, or reproduction
12. LIABILITY LIMITATION
Nothing in these Terms excludes liability where it cannot legally be excluded.
Subject to that, the Coach’s total liability for any claim arising from the Services shall not exceed the total amount paid by the Consumer for the Services in the three (3) months immediately preceding the event giving rise to the claim.
13. PRIVACY
Personal data handled in accordance with UK data protection law.
14. CHANGES TO TERMS
We may update these Terms. If changes are material, we will provide notice via email and/or the provided platform. Continued use after the effective date means you accept the updated Terms.
15. GOVERNING LAWS & DISPUTES
These Terms and any services provided by the Coach shall be governed by and interpreted in accordance with the laws of England and Wales. Disputes should be raised first by contacting [email protected] so we can attempt to resolve matters informally.
By purchasing or participating in any service, the Consumer agrees that the courts of England and Wales shall have primary jurisdiction over any disputes or claims arising from these services.
International Clients
Where the Consumer resides outside the United Kingdom and a dispute arises, both parties agree to first attempt to resolve the matter through good faith communication.
If a resolution cannot be reached, the parties agree to pursue Alternative Dispute Resolution (ADR) such as mediation or arbitration before initiating formal legal proceedings where reasonably possible.
Where a court determines that a dispute must be handled in the Consumer’s country of residence, both parties agree to cooperate in good faith to resolve the matter through the most appropriate legal or ADR channel available.
16. AGREEMENT TO TERMS (1.1 & 1.2 – ALL SERVICES)
By purchasing, enrolling in, or participating in any service provided by the Coach, the Consumer confirms that they:
Have read and understood these Terms in full
• Agree to all payment, cancellation, and refund policies
• Understand the risks associated with physical training
• Accept full responsibility for their participation
• Agree to be legally bound by this Agreement
This Agreement becomes legally binding upon purchase of any coaching service, programme, or class and applies for the duration of the working relationship between the Coach and Consumer.